Plain-language summary: We collect only what we need to run our website and communicate with you. We do not sell your personal data. Our products are sold through Amazon India, which has its own privacy policy governing your purchase.
1. Information We Collect
Chewellé ("we", "our", or "us") operates the website at chewelle.com. We may collect the following types of information:
- Information you provide voluntarily — your email address when you subscribe to our newsletter or contact us directly.
- Usage data — pages visited, time spent on the site, browser type, device type, and approximate location (country/region), collected automatically via Google Analytics.
- Contact information — your name and email address if you write to us at chewellepetfoods@gmail.com.
We do not collect payment information. All purchases are processed directly through Amazon India, and we do not receive or store your payment or delivery details.
2. How We Use Your Information
We use the information we collect to:
- Send you newsletters, new product announcements, and updates — only if you have subscribed and given consent.
- Respond to your enquiries and provide customer support.
- Understand how visitors use our website so we can improve it (via Google Analytics).
- Comply with applicable laws and regulations.
We will never use your information for purposes beyond those listed above without your explicit consent.
3. Information Sharing
We do not sell, trade, or rent your personal information to any third party. We may share data only in the following limited circumstances:
- Service providers — trusted tools that help us operate our website (e.g. Google Analytics for site statistics). These providers are contractually bound to use your data only to provide their services to us.
- Legal compliance — if required by law, court order, or governmental authority in India.
- Business transfers — in the unlikely event that Chewellé is acquired or merged, your information may be transferred as part of that transaction, subject to the same privacy commitments.
4. Third-Party Services
Our website links to Amazon India for product purchases and to Instagram. These are independent platforms with their own privacy policies, which we encourage you to read:
- Amazon India — governs all purchase, payment, and delivery data. Amazon Privacy Notice
- Google Analytics — collects anonymised usage statistics. You can opt out via Google's opt-out tool.
- Instagram / Meta — governs your use of their platform. Instagram Privacy Policy
- Google Fonts — font files are loaded from Google's servers; Google may log your IP address.
5. Cookies & Tracking
Our website uses cookies and similar technologies to improve your experience and to understand site usage. Specifically:
- Analytics cookies — set by Google Analytics (gtag.js) to collect anonymised data about how visitors use our site. No personally identifiable information is stored in these cookies.
- Functional cookies — essential for the website to function correctly (e.g. navigation state).
Most browsers allow you to control or delete cookies through their settings. Disabling cookies may affect some features of our website. You can also opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.
6. Data Security
We take reasonable technical and organisational measures to protect the personal information we hold from unauthorised access, disclosure, alteration, or destruction. Our website is served over HTTPS (encrypted connection).
However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you believe your data has been compromised, please contact us immediately at chewellepetfoods@gmail.com.
7. Your Rights
Under the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable Indian law, you have the following rights regarding your personal data:
- Right to access — request a copy of the personal data we hold about you.
- Right to correction — ask us to correct inaccurate or incomplete data.
- Right to erasure — request deletion of your personal data, subject to legal obligations.
- Right to withdraw consent — unsubscribe from our newsletter at any time by replying "unsubscribe" to any email, or by contacting us directly.
- Right to grievance redressal — raise a complaint with us, and if unresolved, with the Data Protection Board of India.
To exercise any of these rights, email us at chewellepetfoods@gmail.com. We will respond within 30 days.
8. Children's Privacy
Our website is intended for adults and is not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Continued use of our website after any changes constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Email: chewellepetfoods@gmail.com
- Brand: Chewellé Pet Foods
- Country: India
We aim to respond to all privacy-related enquiries within 30 days of receipt.