Terms of Use

1. Acceptance of Terms

Welcome to Chewellé ("we", "our", or "us"). By accessing or using our website at chewelle.com ("the Site"), you confirm that you are at least 18 years of age and that you agree to be bound by these Terms of Use ("Terms").

If you do not agree to these Terms, please do not use our website. We reserve the right to update these Terms at any time. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

2. Use of Our Website

You may use the Chewellé website for lawful, personal, non-commercial purposes only. You agree not to:

• Use the Site in any way that violates applicable Indian or international laws or regulations.
• Transmit any unsolicited or unauthorised advertising, spam, or promotional material.
• Attempt to gain unauthorised access to any part of the Site, its servers, or connected systems.
• Scrape, reproduce, or systematically download content from the Site without our express written permission.
• Use the Site in any manner that could damage, disable, or impair its functionality.

We reserve the right to restrict access to the Site at our sole discretion and without notice.

3. Products & Purchases

Chewellé products are currently sold exclusively through Amazon India. All transactions, payments, order fulfilment, returns, and refunds are governed entirely by Amazon India's policies.

By purchasing through Amazon, you agree to Amazon's Conditions of Use and Privacy Notice in addition to these Terms. Chewellé does not process payments, store payment information, or manage shipping directly.

Product availability, pricing, and descriptions displayed on our website are for informational purposes. The live Amazon listing is the authoritative source for current pricing and stock availability. We make every effort to ensure accuracy but cannot guarantee that all information is current at all times.

4. Product Use & Safety

Our treats are formulated for dogs aged 3 months and older. Please observe the following when using Chewellé products:

• Always supervise your pet while they are eating treats.
• Ensure fresh water is available at all times.
• Treats should complement, not replace, a balanced diet.
• If your dog has a known medical condition, food allergy, or is on medication, consult your veterinarian before introducing any new treat.
• Discontinue use and consult a vet if your pet shows any signs of adverse reaction.
• Store treats as directed on the packaging — in a cool, dry place, resealed after opening.

While our products are hypoallergenic by design, individual animals may have unique sensitivities. Chewellé is not liable for adverse reactions resulting from misuse, failure to follow storage instructions, or undisclosed pre-existing conditions.

5. Intellectual Property

All content on this website — including but not limited to text, graphics, logos, images, product photography, the Chewellé™ name and mark, and the overall design and "look and feel" of the Site — is the exclusive property of Chewellé and is protected by Indian and international intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from this Site without our prior written consent. Personal, non-commercial use (such as sharing a page link on social media) is permitted provided attribution is given and no commercial benefit is derived.

The Chewellé™ trademark and trade dress are proprietary. Unauthorised use of our brand assets is strictly prohibited.

6. Disclaimers

The content on this website is provided for informational purposes only. It does not constitute veterinary, medical, nutritional, or professional advice. Always consult a qualified veterinarian before making changes to your pet's diet or health regimen.

The Site is provided on an "as is" and "as available" basis without any warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components. We reserve the right to modify or discontinue the Site at any time without notice.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Chewellé and its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of, or inability to use, this website.
• Any content obtained from the website.
• Unauthorised access to or alteration of your data.
• The conduct of any third party on or through the website.

Our total liability for any claims arising from your use of the Site or our products shall not exceed the amount you paid for the relevant product. Nothing in these Terms excludes liability for death, personal injury, or fraud caused by our negligence.

8. Third-Party Links

Our website contains links to third-party websites, including Amazon India and Instagram. These links are provided for your convenience only. We do not control, endorse, or accept responsibility for the content, privacy practices, or availability of any third-party sites.

Visiting linked third-party sites is done entirely at your own risk and is subject to those sites' own terms and conditions.

9. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any dispute arising from or relating to these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the competent courts of India.

We encourage you to contact us first with any concerns. We will make every reasonable effort to resolve disputes amicably before resorting to formal legal proceedings.

10. Contact Us

If you have any questions about these Terms of Use, please reach out to us:

• Email: chewellepetfoods@gmail.com
• Brand: Chewellé Pet Foods
• Country: India
• Mobile: +91 98472 55400 | WhatsApp

We aim to respond to all enquiries within 5 business days.